Housekeeping Supervisor

Do you have the ability to focus attention on guest needs? And do you have an eye for detail? Then we are looking for you!

Located at the Keizersgracht, in the heart of the Nine Streets neighborhood is Amsterdam’s best kept secret: The Dylan Amsterdam. A 5-star luxury boutique hotel where we offer sincere and personal service and create memorable experiences for our guests. A historical environment with 41 unique hotel rooms, 4 private rooms for meetings & events and three restaurants: Bar Brasserie OCCO, Two Michelin star awarded Restaurant Vinkeles, and the smallest fine-dining restaurant in The Netherlands, até.

The Dylan Amsterdam is looking a motivated Housekeeping Supervisor. As Housekeeping Supervisor you support the activities of the Housekeeping Manager and you coordinate the activities of the Room Attendants, Linen Room Attendants and Turn Down Service. You lead and supervise the day-to-day operation of the department to ensure service standards are followed. You handle guest concerns and manage the Lost and Found and help the guests if needed. You are responsible for checking the hotel rooms and public areas and check the status of technical devices and report any damages to the relevant department. Furthermore you make sure your team follows hotel policies and procedures and follows all safety and sanitation policies.

Who are you?

• You have experience in a similar position in a 4- or 5-star hotel.
• You have the ability to focus attention on guest needs, remaining calm and courteous at all times.
• You have excellent communication skills and you are able to motivate your colleagues.
• You have an eye for detail.
• You are stress resistant.
• You have strong interpersonal and problem solving abilities.
• You feel responsible and reliable.
• You speak English

What can we offer you?

• Travel allowance starting from 5 kilometres.
• Upon commencement of employment, a Swap bike will be available to you. This will be fully reimbursed for one year.

• Workwear will be completely provided and cleaned by the hotel.
• Shoe allowance of up to 100 euros gross per year based on full-time employment.
• Delicious freshly prepared staff meals
• Discounts on insurance and gyms.
• Health and well-being
  • Access to workshops and personal intakes with the well-being platform EMPOWR.
  • Chair massage once a quarter.
• Comprehensive master classes where you are taken through the expertise of the various departments.
• Training based on your development needs.
• Overnight hotel stay and dinner at Bar Brasserie OCCO after end of probationary period.
• Discounts at The Dylan’s restaurants: two Michelin-starred Restaurant Vinkeles, Bar Brasserie OCCO, High Wine and Chef’s Table até.
• Discount on your bar and restaurant bill at partner hotels in Amsterdam with the F&B Discount Card.
• Staff Rate at Leading Hotels of the World worldwide.

• Social events
  • Two staff parties per year
  • Various outings with your department
  • And many (spontaneous) get-togethers!

Will you become our new colleague? Send your CV and motivation via the link on this website or to hr@dylanamsterdam.com attn. Simone van Hunnik.