Guest Service Assistant

Do you welcome guest with a big smile? And are you constantly looking for a way to surprise guests with a unique experience? Then we are looking for you!

Located at the Keizersgracht, in the heart of the Nine Streets neighborhood is Amsterdam’s best kept secret: The Dylan Amsterdam. A 5-star luxury boutique hotel where we offer sincere and personal service and create memorable experiences for our guests. A historical environment with 41 unique hotel rooms, 4 private rooms for meetings & events and three restaurants: Bar Brasserie OCCO, Two Michelin star awarded Restaurant Vinkeles, and the smallest fine-dining restaurant in The Netherlands, até.

The Dylan Amsterdam is looking a Guest Service Assistant. As Guest Service Assistant you have an eye for detail and you enjoy personal contact with our guests. You are responsible for both welcoming and checking in of the guest as well as checking out of leaving guests. Besides, you will make reservations for both hotel rooms as well as Restaurant Vinkeles and Bar Brasserie OCCO. Moreover, you are responsible for operating the telephone and assisting the concierges. Shifts take place between 07.00 till 15.00 hours or 15.00 till 23.00 hours. You occasionally work a night shift. It is important that you are available on both weekdays as well as weekends.

Who are you?

• You graduated a Hotelschool or similar education.
• You have relevant working experience within a similar position.
• You have affinity with the luxury segment.
• You speak both Dutch and English.
• You are capable of working under pressure.

What can we offer you?

• Travel allowance starting from 5 kilometres.
• Upon commencement of employment, a Swap bike will be available to you. This will be fully reimbursed for one year.
• Workwear will be completely provided and cleaned by the hotel.
• Shoe allowance of up to 100 euros gross per year based on full-time employment.
• Delicious freshly prepared staff meals
• Discounts on insurance and gyms.
• Health and well-being
  • Access to workshops and personal intakes with the well-being platform EMPOWR.
  • Chair massage once a quarter.
• Comprehensive master classes where you are taken through the expertise of the various departments.
• Training based on your development needs.
• Overnight hotel stay and dinner at Bar Brasserie OCCO after end of probationary period.
• Discounts at The Dylan’s restaurants: two Michelin-starred Restaurant Vinkeles, Bar Brasserie OCCO, High Wine and Chef’s Table até.
• Discount on your bar and restaurant bill at partner hotels in Amsterdam with the F&B Discount Card.
• Staff Rate at Leading Hotels of the World worldwide.
• Social events
  • Two staff parties per year
  • Various outings with your department
  • And many (spontaneous) get-togethers!

Will you become our new colleague? Send your CV and motivation via the link on this website or to hr@dylanamsterdam.com attn. Simone van Hunnik.