Duty Manager

Do you have a sense responsibility? Do you think in terms of solutions? Are you structured but like variety in your position? Then you are our new Duty Manager!

Located at the Keizersgracht, in the heart of the Nine Streets neighborhood is Amsterdam’s best kept secret: The Dylan Amsterdam. A 5-star luxury boutique hotel where we offer sincere and personal service and create memorable experiences for our guests. A historical environment with 41 unique hotel rooms, 4 private rooms for meetings & events and three restaurants: Bar Brasserie OCCO, Two Michelin star awarded Restaurant Vinkeles, and the smallest fine-dining restaurant in The Netherlands, até.

The Dylan Amsterdam is looking for a Duty Manager.  As Duty Manager you are the key link between our guests and the hotel team, ensuring seamless Front Office operations while also overseeing the broader hotel operations during portions of your shift. You report directly to the Front Office Manger and work closely with the team to anticipate guest needs, resolve any issues, and create a smooth and memorable experience. Your structured and proactive approach ensures each day runs efficiently. You support, motivation and coach the Front Office Team ensuring they deliver top-tier service. No two days are the same, making this an exciting opportunity for personal and professional development!

Your Responsibilities:

• Act as the main point of contact for guests, managing expectations and resolving any concerns with a proactive and service-minded approach.
• Support and oversee the Front Office Team, ensuring smooth daily operations, including check ins, and check outs.
• Communicate effectively with all hotel departments to ensure a seamless guest experience.
• Supervise hotel operations for part of the day, ensuring safety, quality and service standards are maintained.
• Coach and motivate the team, fostering a positive and service-oriented work culture,
• Uphold the highest service and safety standards while contributing to the hotel’s continuous improvements.

The Dylan Amsterdam is an independent hotel, which means that you have a lot of freedom for creativity and proposing and implementing new ideas.

Do you recognize yourself in the following points?

• You have an affinity with the luxury segment.
• You can deal flexibly with unexpected situations.
• You have good organizational skills.
• You work accurately.
• You are creative and stress-resistant.
• You are fluent in Dutch and English, both verbally and in writing.

What can we offer you?

• Travel allowance starting from 5 kilometres.
• Upon commencement of employment, a Swap bike will be available to you. This will be fully reimbursed for one year.

• Workwear will be completely provided and cleaned by the hotel.
• Shoe allowance of up to 100 euros gross per year based on full-time employment.
• Delicious freshly prepared staff meals
• Discounts on insurance and gyms.
• Health and well-being
  • Access to workshops and personal intakes with the well-being platform EMPOWR.
  • Chair massage once a quarter.
• Comprehensive master classes where you are taken through the expertise of the various departments.
• Training based on your development needs.
• Overnight hotel stay and dinner at Bar Brasserie OCCO after end of probationary period.
• Discounts at The Dylan’s restaurants: two Michelin-starred Restaurant Vinkeles, Bar Brasserie OCCO, High Wine and Chef’s Table até.
• Discount on your bar and restaurant bill at partner hotels in Amsterdam with the F&B Discount Card.
• Staff Rate at Leading Hotels of the World worldwide.

• Social events
  • Two staff parties per year
  • Various outings with your department
  • And many (spontaneous) get-togethers!

Will you become our new colleague? Send your CV and motivation via the link on this website or to hr@dylanamsterdam.com attn. Simone van Hunnik.