Duty & Guest Relations Manager Trainee

Do you enjoy an eventful workday, do you think in solutions and are you ready for the unexpected?

Located at the Keizersgracht, in the heart of the Nine Streets neighborhood is Amsterdam’s best kept secret: The Dylan Amsterdam. A 5-star luxury boutique hotel where we offer sincere and personal service and create memorable experiences for our guests. A historical environment with 41 unique hotel rooms, 4 private rooms for meetings & events and three restaurants: Bar Brasserie OCCO, Two Michelin star awarded Restaurant Vinkeles, and the smallest fine-dining restaurant in The Netherlands, até.

The Dylan Amsterdam is seeking a dynamic and motivated Duty and Guest Relations Manager Intern to join our team. During your internship you will work closely with our Front Office Department to ensure smooth operation of the hotel’s daily activities and maintain the highest standards of guest satisfaction.

In addition to learning Duty Manager tasks, you will also support the department in Guest Relations and work as a Guest Service Assistant. This internship will offer you a hands-on opportunity to gain all around experiences in the daily tasks of the Front Office Department.

No day is the same which creates a challenging and exciting internship!

Key responsibilities:

• Welcoming guests upon arrival and ensuring their needs are met promptly and efficiently
• Collaborate with the front desk team to check guests in and out efficiently, and address any issues that may arise during their stay.
• Assist the Duty Manager in overseeing daily hotel operations and striving to resolve issues to the guests satisfaction.
• Coordinate with various departments to ensure seamless communications and collaborations.
• Monitor and maintain the cleanliness, safety and security of all hotel areas.
• Participate in training sessions to enhance skills and knowledge of hotel operations.
• Act as a liaison between guests and various hotel departments to resolve issues or special requests effectively.
• Helping to create personalized experiences for our guests
• Collect feedback from guests regarding their stay and provide insights for continuous improvement.
• Support the Front Office Manager in organizing and executing special initiatives and creative projects to enhance guest satisfaction

Who are you?

• Currently enrolled in a hospitality management program or related field
• Strong interpersonal and communications skills with a passion for providing exceptional customer service
• You can work independently as well as in a team
• You are proficient in both Dutch and English both written and spoken
• Ability to multitask and work effectively in a fast passed environment
• Detail-oriented with excellent organization and problem solving abilities
• Flexibility to work in varying shifts, including evenings, weekends and holidays.

What can we offer you?

• Internship allowance
• Workwear will be completely provided and cleaned by the hotel.
• Delicious freshly prepared staff meals
• Discounts on insurance and gyms.
• Chair massage once a quarter.
• Comprehensive master classes where you are taken through the expertise of the various departments.
• Discounts at The Dylan’s restaurants: two Michelin-starred Restaurant Vinkeles, Bar Brasserie OCCO, High Wine and Chef’s Table até.
• Discount on your bar and restaurant bill at partner hotels in Amsterdam with the F&B Discount Card.
• Social events
  • Two staff parties per year
  • Various outings with your department
  • And many (spontaneous) get-togethers!

Will you join us for your internship? Send your CV and motivation via the link on this website or to hr@dylanamsterdam.com attn. Simone van Hunnik.