FAQ

Frequently asked questions

  • What is the exact location of The Dylan Hotel?

    The Dylan is located on the Keizersgracht (number 384), between the "Runstraat" and the "Berenstraat".

  • Can The Dylan Hotel be reached easily by public transport?

     Yes the hotel can be reached by public transport. See the full description at the bottom of our web page under “Fast Links”, then click “Location & Route”. 

  • What is the taxi fare from Schiphol airport to The Dylan Hotel?

    The taxi fare from or to Schiphol Airport is approximately €50,- per trip.

  • Can the hotel arrange an Airport pick up?

    Yes, please send us the date of arrival, your flight details and your cell phone number via Conciergedesk@dylanamsterdam.com

  • Are museums and attractions within walking distance?

    Yes all the major city sights are in walking distance of the hotel. For example: Anne Frank House, Rijksmuseum, Van Gogh Museum, Flower Market, Royal Palace. 

  • Can The Dylan Hotel arrange a guided tour for me?

    Yes, our concierge is more than happy to arrange a guided tour to suit your preferences. The concierge desk is situated in the reception area of the hotel. Should you prefer to arrange the guided tour prior to your arrival then please send your request to reservations@dylanamsterdam.com.

  • Can I also make a reservation by phone?

    Yes, you can make your reservation by phone. To do so please contact our Reservation Manager Carol Domacassé on +31 (0) 20 530 2010.

  • How do I book a room online?

    On the right hand side of the website there is a “book online” section or goes to the “Rooms & Suites” tab, then onto “book online”. Here you will find instructions on how to make your booking online.

  • How safe is it to book my stay through this website?

    It is completely safe. Your booking will be done via a safe and secured system. However, should you have any doubts, you can always call us or send an email to reservations@dylanamsterdam.com.

  • What are the check-in and check-out times at The Dylan Hotel?

    Check-in is from 15:00, Check-out is at 12:00 (noon).

  • What type of beds do The Dylan Hotel offer?

    The hotel has a variety of beds depending on the room category. The Luxury Canal View Suites have King Size beds and all the other room categories have Queen Size beds. There are also two rooms that can be made into twin bedded rooms.

  • What does The Dylan Hotel charge for early check-in?

    An early check-in can be arranged by making a booking including the day prior to your arrival (pre- registration). The charge will depend on the day rate of the day prior to your arrival. Non- Pre registered reservations are not guaranteed for early check-in.

  • Does The Dylan Hotel have connecting / family rooms?

    The hotel has 16 rooms that can be interconnected and can be made into 8 "family rooms". The room categories that can be connected are all the Junior Suites Canal View and the Luxury Suites Canal View. Furthermore a few rooms in the categories Luxury Duplex, Luxury Double and Double are interconnected.  

  • Is it possible to put an extra bed in my room?

    Extra beds can be put in the room depending on room category (with a maximum of one extra bed per room, including babycots). An extra bed can be added to the following room categories: Superior Canal View, Superior Suite Garden View, Luxury Suite Garden View, Luxury Suite Canal View.

  • Where can I find the Terms & Conditions of The Dylan?

    At the bottom of the website you will find the Terms & Conditions or you can send us your queries by filling out the "Contact us" form. You will find this form on the head of the page under "Contact".

  • What is the cancellation policy at The Dylan Hotel?

    Reservations made directly at the hotel can be cancelled free of charge up to 48 hours prior to your arrival date. Please note that for reservations made through external partners different cancellation policies might apply.

  • What is the smoking policy of The Dylan Amsterdam?

    The Dylan is a non-smoking property. Guests who would like to smoke are allowed to smoke outside in the garden.

  • Are pets allowed at The Dylan?

    Pets are not allowed at The Dylan Amsterdam.